Notice
You must accept the Upload Terms & Conditions to upload assets.
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TERMS OF SERVICE (Users)
By visiting our website (www.barberstock.com) and/or downloading content, you engage in our "Service" and agree to be bound by the following terms and conditions These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the Terms of Service of this agreement, then you may not access the website or use any services.
License to use website
Unless otherwise stated, Barberstock's Client whose material is placed on our website owns the intellectual property rights to such material on the website. Subject to the license below, all these intellectual property rights are reserved.
You may view and download content from the website for your own personal use, subject to the restrictions set out below and set out by the Client.
You must not:
- sell, rent or sub-license material from the website;
- exploit material on this website for a commercial purpose; or
- edit or otherwise modify any material on the website.
Acceptable Use
You must not use this website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website; or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.
You must not use this website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software.
You must not conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to this website without Barberstock's express written consent.
User Access
Users are provided with a user ID and password to enable you to access restricted areas of this website. Users are responsible for the maintenance, confidentiality, and security of all passwords related to your User account, and any and all activities that occur under your User account (with or without your permission).
Users are responsible for notifying Barberstock as soon as possible after you obtain or receives knowledge of (a) any unauthorized use of your User Account or password related to your User account, or (b) any other breach of security with respect to your User account.
Barberstock may disable your user ID and password at our sole discretion without notice or explanation.Contributor Users
In these terms and conditions, "your user content" means material (including without limitation text, images, audio material, video material, documents, and audio-visual material) that you submit to this website, for whatever purpose.
You grant to Barberstock and the Client a worldwide, irrevocable, non-exclusive, royalty-free license to use, reproduce, adapt, publish, translate and distribute your user content in any existing or future media unless otherwise stated. You also grant to Barberstock and the Client the right to sub-license these rights, and the right to bring an action for infringement of these rights.
Your user content must not be illegal or unlawful, must not infringe any third party's legal rights, and must not be capable of giving rise to legal action whether against you or Barberstock and the Client or a third party (in each case under any applicable law).
You must not submit any user content to the website that is or has ever been the subject of any threatened or actual legal proceedings or other similar complaint.
Barberstock reserves the right to edit or remove any material submitted to this website, or stored on our servers, or hosted or published upon this website.
Limitations of liability
Barberstock and our Client whose material is placed on our website will not be liable to you (whether under the law of contact, the law of torts or otherwise) in relation to the contents of, or use of, or otherwise in connection with, this website:
- to the extent that the website is provided free-of-charge, for any direct loss;
- for any indirect, special or consequential loss; or
- for any business losses, loss of revenue, income, profits or anticipated savings, loss of contracts or business relationships, loss of reputation or goodwill, or loss or corruption of information or data.
Indemnity
You agree to indemnify, defend and hold harmless Barberstock and our client whose material is placed on our website, and each such entity’s parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys' fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
Severability
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
Breaches of these Terms of Service
Without prejudice to Barberstock's other rights under these Terms of Service, if you breach these Terms of Service in any way, Barberstock may take such action as deemed appropriate to deal with the breach, including suspending your access to the website, prohibiting you from accessing the website, blocking computers using your IP address from accessing the website, contacting your internet service provider to request that they block your access to the website and/or bringing court proceedings against you.
Variation
You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Law and jurisdiction
These terms and conditions will be governed by and construed in accordance with the province of British Columbia, and any disputes relating to these terms and conditions will be subject to the exclusive jurisdiction of the courts of the province of British Columbia.
If you have any questions regarding Barberstock's Terms & Conditions, please email: info@barberstock.com
FREQUENTLY ASKED QUESTIONS
DOWNLOADING
Q. How do I download files?
A. Select the cloud icon underneath the file you would like to download. A pop-up will appear with the file type/size options. Select the desired file and it will be sent to your Download Queue. Once you’ve completed selecting files, go to the Download Queue and click Download next to each file or Download All.
Q. The file is in Download Queue and I click ‘Download’ but nothing happens? What should I do?
A. Please try the following troubleshooting steps:
- First, check what folder your files download to on your browser and try to locate the files there.
- If you cannot find them in your default download folder - log out, refresh your browser, log back in and try downloading the files again.
- If that doesn’t work, restart your computer then try downloading the files.
- If none of the above options work, please contact our support team at damsupport@simpleviewinc.com or 1.866.680.2476.
Q. I tried downloading and received a message saying I’ve reached my download quota. What does this mean? What should I do?
A. Our clients can set download quotas on each user to monitor the amount of content being downloaded from their library. If you reach your quota and need to download more, please contact our support team at damsupport@simpleviewinc.com or 1.866.680.2476.
We will get in touch with the client to get approval to increase your download quota.
Q. I requested to download a file and I was notified it was sent for approval then turned to ‘Pending’. How long do I have to wait until I can download the file?
A. This is dependent on the client’s response time. If you have not received an email indicating the request was approved or denied within 24 hours, please contact our support team at damsupport@simpleviewinc.com and we will get in touch with the client to expedite the request.
Q. When I scroll over a photo or video I see a watermark, will the watermark be on the downloaded file?
A. No, the watermark does not appear on the downloaded file.
LOGGING IN/REGISTERING
Q. I forgot my password. How do I reset it?
A. Click ‘Forgot your password?’ on the client login page or go to https://www.barberstock.com/forgot-password to reset your password.
You can also change your password once logged in under the USER settings.
Q. I already have a Simpleview DAM/Barberstock account and am trying to login to another organization’s library, but I keep getting redirected to the library I originally signed up for.
A. You must fill out and submit the Registration form for each organization's DAM library you would like to have access to via their respective login page.
Please make sure you have logged out of your DAM/Barberstock account when going to a client's login page URL.
Once the organization has approved your request, you will be able to access multiple libraries with just one login/password. You can toggle between the libraries by using the drop-down menu to the right of the Simpleview logo.
Q. I tried logging in to my account, but received a message saying my account expired, what should I do?
A. Our clients can set expiry dates on user's accounts so that they can no longer login after a specific date. If your account is expired and you still need access, please contact our support team at damsupport@simpleviewinc.com or 1.866.680.2476.
We will get in touch with the client to get approval to reactivate your account.
Q. I submitted the Registration Form and I was notified it was sent for approval. How long do I have to wait until I can access the library?
A. This is dependent on the client's response time. If you have not received an email with your login information within 24 hours, please contact our support team at damsupport@simpleviewinc.com and we will get in touch with the client to expedite the request or ensure it was received.
FILE TYPES
Q. There are some file types and sizes available for some assets, but not for others, why is that?
A. We always upload the highest quality file received by the client, and process it into various sizes based on our standards. We continually update our standards to reflect industry best practices, so you may still see some file types that we no longer or now process. Some clients have specific file preferences that may not be available in all libraries.
Q. If I need a larger or higher quality file then what is available in the library what should I do?
A. We upload the highest quality/size file we receive from our clients. If you require a larger file or different format, we suggest reaching out to the organization directly.
Alternatively, you can email our support team and we can put you in touch with the right person.
Q. How do I know if I have rights to use a file?
A. Clients have the option to include Terms & Conditions (found in the left column) as well as credit and use information for each file. The credit and use information can be seen when a file is scrolled over or in the download queue. Not all files have this information. If you would like further clarification, we recommend reaching out to the organization directly.
LIBRARY FEATURES
Q. What are Categories?
A. Categories allow our clients to organize their assets into groups based on a common theme. They also allow users to narrow down searches - when you filter a Category, you will only be searching within that Category, not the entire library.
Q. What are Collections?
A. Administrators can create a Collection of assets and share it with users within the system. When the user clicks on the Collection, it takes them to a Download Queue with only the specific assets the Administrator wished to share.
Collections are often used to share new content, marketing campaigns, and best-of collections.
Have more questions?
Please email us at damsupport@simpleviewinc.com or call us at 1.866.680.2476.